We deliver our sales and upselling skills training course from bloody nose experience, not ivory tower philosophy and PowerPoints (we're not anti-PowerPoint). We only use activities and stories that are relevant to the hospitality industry and ensure that everyone is included during the session.
We also concentrate on areas that are most important to you, for example upselling wine and knowledge or upselling higher GP products for example. If you have a few areas to concentrate on we can design a customer service training program to cover exactly what you need and for any 'difficult' team members we offer one to one/team coaching as well - whatever you need, we can help - contact one of the team for a chat
If you'd like to buy the course and have your trainers deliver it, it is for sale and you get all the usually bits associate with a training course - tutor notes, the activity featured on the right, PowerPoint slides, handouts etc. We'll also run through the session with your trainers to ensure they thoroughly understand it.
Obviously if you are looking for an upselling training activity, that's available on the right. It's a brilliant activity and we've used it a lot in our hospitality training courses and whilst running our very successful hospitality businesses.
Which you receive immediately after purchase
A Wealth of Training Experience
We have successfully delivered training courses (including the customer service training course) to a diverse range of organisations in the UK, Europe and the USA, these industry sectors include:
Such a great group in Blackpool - the 12 month Leadership Program went down very well.
Trust Pilot Score - 4.5/5
Adrian provided an excellent course which enhanced the attitude and skills of our staff. We highly recommend this course for all education organisations, student unions and schools seeking to improve their service levels - Leeds Trinity University - Customer Service Skills Course
Trust Pilot Score 5/5
One of the best customer service training providers, thanks to Adrian, our airline staff now have the knowledge and skills to confidently deliver a professional service to passengers. Furthermore, this course also provided our staff with excellent course notes - Humberside Airport - Customer Service Skills Course
Trust Pilot Score 4.5/5
This one day customer complaints training course provided our hotel staff with practical complaint handling techniques to handle angry and aggressive customers in a professional manner. As a respected hotel in London and the UK, our staff now have a clear customer complaints process which we can utilise. 10/10 - Danubius Hotel in London - Complaints Handling Skills
"Booked a Customer Service course and received excellent service from start to finish. The initial booking and organising our requirements for the course were very smooth and all communication was excellent.
We had grumbles from our staff initially when they were asked to attend, in their opinion they didn't need to be taught how to do their jobs. That wasn't the intention and half way through the course they could not praise the trainer Adrian high enough. The course content was presented in such an engaging way, they all felt they had picked up skills they can use during the course of their work day". - Nicola – The Tabor Group - (Saffron Waldon)
Our in person training course is usually from 10:00 - 15:00 (depending on your requirements). We also offer shorter sessions of 3 hours which we can deliver in person or virtually via our Zoom account. Recently one client booked the 3 hour customer service session and the 3 hour up sales session which made it a full day and went really well.
We also offer 90 minute bitesize sessions of specific issues that you need to resolve - handling complaints, for example, embedding or re-embedding your policies and procedures.
Thanks for visiting our Hospitality Sales and Upselling Skills Training Course page here's a link to our homepage. There is a great book we recommend that was written by a friend of ours, it's called WOW that's what I call great service - here's a link
Service Training Course - 5 Star
Customer Service Training Course - Sales
and Upselling skills - Customer
service and telephone skills - Communication
for better service - Front
desk and reception skills - Customer service skills for doctors’ surgeries - Service
skills for call centre staff - Critical
thinking and problem solving in customer service - Handling
difficult customers - Complaint
Sales and Upselling skills for hospitality teams is a fine art and great way to add revenue and profit to the business. Our upselling for hospitality teams training demonstrates how teams can generate £500.000 per year
Hospitality Sales and Upselling Skills Training Course