Customer Service training Course
in Derby

The customer service training course in Derby is either a one-day training course, smaller energetic bitesize sessions delivered virtually or part of our 3, 6 and 12 month action focused customer service skills training programs - All achieve excellent results and promote an action focused and high-performance culture.

Before any customer service training is delivered a lot of time is spent on ensuring the courses or bitesize sessions are right for you. We start with the end in mind and build all of your goals and core values into the heart of it so you are able to see the results instantly which makes for a great return on your investment. 

The training courses are held in person at your workplace or chosen venue or virtually via our Zoom account. The customer service training course in Derby is usually from 10:00 - 16:00 but as we are local we can start at anytime from 07:00 GMT. 

You have the choice of booking one of our training specialists (who have experience managing their own successful businesses and teams) to deliver the course for you or you can buy the training course (tutor notes, handouts, PowerPoint, workbook and activities etc) and have one of your trainers deliver it to your team.

The 3, 6 and 12-month action focused training programs are also for sale and they're not as expensive as you may think.

Please don't hesitate to contact one of the team to discuss your training goals


Here's a quick clip from an interview
with our customer service training specialist - Adrian Close
An Inspirational Customer Service Training Course That Will Exceed Your Team's expectations

Our Customer Service Training Course in Derby

Some previous feedback from one of our clients

"Booked a Customer Service course and received excellent service from start to finish. The initial booking and organising our requirements for the course were very smooth and all communication was excellent. 

We had grumbles from our staff initially when they were asked to attend, in their opinion they didn't need to be taught how to do their jobs. That wasn't the intention and half way through the course they could not praise the trainer Adrian high enough.

The course content was presented in such an engaging way, they all felt they had picked up skills they can use during the course of their work day". 

Nicola  –  The Tabor Group - (Saffron Waldon)


The customer service training course in Derby is an awesome team training course and very different from any you have either previously had or are considering. Firstly it's delivered by a multi-award winning hospitality business manager and owner who has lead large teams very successfully and secondly because it's not an 'off the shelf training course'. We write a bespoke training session every time to ensure that your specific core values and training goals are embedded. There are no out of date customer service models or excruciating role play. We take your team on the journey your customers take and we (as a group) analysis exactly what can be done at each touch point to exceed the customer's expectations every time! Our tutor teaches from bloody nose experience and has real stories and experience to bring the training course to life - your team will love it. 

If you are looking to exceed your customers expectations - Every time - This will help

Contact us for Prices and a course Breakdown


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The Types of Customer Service Training Courses we have Delivered

  • Customer Service Training Courses
  • 5 Star Hospitality Customer Service Training Course
  • Customer Service and telephone Handling Skills
  • Email Etiquette

Contact us for a program brochure

Book a Customer Service Training Course in Derby



Some of the Clients Adrian Has Delivered to...






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Customer Service Training Course in Derbyshire

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1 day customer service training course in Derbyshire, one day customer service skills training course in Derbyshire, customer service course Derbyshire and one day training course, shorter virtual sessions available


Book a Customer Service Training Course in Derby