A conflict management training activity which helps conflict resolution in the workplace, identity conflict management strategies, improve conflict management skills and highlight the different conflict management styles which can be delivered either face to face or online via Zoom for example.
The Conflict Management training Tool is either a fantastic training activity to compliment a full day conflict management training course or as a stand alone training activity that can be used face to face or via Zoom (for example) and will develop your team member's skills when it comes to conflict management strategies.
The activity is in the format of a team meeting that has been organised 'by the manager' to resolve a suggestion from a team member about improving communication within the team or organisation. This suggestion has received differing reactions from the team and is causing a rift and some conflict for the 'manager' to resolve.
Conflict has to be managed now and not swept under the carpet.
For those that don't like role play they become the observers (an integral part of the activity) so there is no limit to the amount of team members taking part. We run it with groups of 12 - 15 team members for all industries.
The main goal of the negotiation skills training activity is to teach the learners the different stages of negotiation listed below. The structured approach ensures that there is an agreement and that a plan is set for future action – or what’s the point.
The process of negotiation:
Before any negotiation takes place, a decision needs to be taken as to when and where a meeting will take place to discuss the problem and who will attend. Setting a limited timescale can also be helpful to prevent the disagreement continuing.
This stage involves ensuring all the relevant facts of the situation are known in order to clarify each other’s position
During this stage, individuals or members of each side put forward the case as they see it, i.e. their understanding of the situation.
Key skills during this stage include questioning, active and mindful listening and clarifying points raised. It’s important to take notes during the discussion stage to record all points put forward in case there is need for further clarification. There's a saying among negotiators that whoever talks the most during a negotiation loses. Each side should have an equal opportunity to present their case.
From the discussion, the goals, interests, and viewpoints of both sides of the disagreement need to be clarified. It is helpful to list these factors in order of priority. With this clarification it is often possible to identify or establish some common ground. Clarification is an essential part of the negotiation process, without it misunderstandings are likely to occur which may cause problems and barriers to reaching a beneficial outcome.
Negotiate Towards a Win-Win
This stage focuses on a 'win-win' outcome where both sides feel they have gained something positive through the process of negotiation and both sides feel their point of view has been taken into consideration. A win-win outcome is usually the best result. Although this may not always be possible, through negotiation, it should be the ultimate goal. Suggestions of alternative strategies and compromises need to be considered at this point also.
Agreement can be achieved once understanding of both sides’ viewpoints and interests have been considered. Like a parachute the mind is best used when it’s open and it’s essential for everybody involved to keep an open mind in order to achieve an acceptable solution, we’d visit this in the preparation stage. Any agreement needs to be made perfectly clear so that both sides know what has been decided.
From the agreement, a course of action has to be implemented to carry through the decision. It’s also a good idea for each member of the negotiation to self-assess their own performance and whether or not there is any room for improvement for the next negotiation.
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Please contact us to discuss any training requirements you have, we either deliver for you or sell you the course for your trainers to deliver to your team
Thanks for visiting our conflict management training activity page, here is a link to our homepage. You may also be interested in our other training activities which can be found here. We also recommend never split the difference by Chris Voss for further reading, here a link for further information
Conflict Management Training Activity
management training activity helps managers with their conflict resolution in
the workplace, conflict management strategies, conflict management styles, conflict