The action focused absence management training tool is brilliant. It can be used for managers, team leaders, supervisors and HR teams
There are several outcomes to keep your team on their toes. The activity can take 15 minutes to complete, some have taken 45 minutes because of the disputes it causes, and that’s the point.
The main goal of this 42-page absence management training tool is to promote change and create a new mind set in the way managers, leaders and supervisory staff view issues relating to conduct, capability, and absence management.
The maze begins with a statement of a problem that can happen in any business - YOU ARE HAVING WITH ONE OF YOUR TEAM. Your learners have to assume the role of the assistant manager.
The path down which the team proceed can and will differ from that of others. There is no “one path” to follow – just as there is no one path to follow in real life situations. But the path they move down will depend on their attitudes and actions at each point and they do have a choice.
This absence management training toolis best with a small group of around 6 team members – you could split a larger group up and conduct the exercise one after another if time permits or the others can observe and make notes – or use separate rooms and ask one of the senior managers/team leaders to facilitate a group (once the senior manager has had a go).
You’re a manager and you have a team of 25 staff working for you in your business.
Bobby Richards is one of your team who has been with you for 6½ months. (He has been with the company for 3 years – he worked in a different department/outlet). Bobby is absent today (Monday). You know he has been absent quite a bit but when you note today’s absence in your log,you are surprised to see that he has been absent for three Mondays out of the last four.
This has no doubt interfered with productivity and the overall customer experience and has been part of the cause for customer complaints due to slower service. You also notice that Bobby is one of a group of the staff who have asked for extra hours when possible and he has been given them at.
1 - Call Bobby to one side on his return and have a word with him(Return to work interview) Page 9
2 - Ask some of the staff in your team who work with Bobby if they know what Bobby’s problem might be Page 4
3 - Ask one of the managers where he previously worked what his attendance record was like there Page 7
4 - Discuss the matter with your manager Page 11
5 - Transfer him back to the business he came from Page 34
The Maze Absence Management Training Tool is Just £25.00
Thanks for visiting our absence management training tool page, here's a link to our homepage. At the end of our absence management training course we recommend further reading - The one minute manager is a great read for changing a managers mindset.
Please contact us to discuss any training requirements you have, we either deliver for you or sell you the course for your trainers to deliver to your team