We deliver our providing 5 star customer service training course from bloody nose experience, not ivory tower philosophy and PowerPoints (we're not anti-PowerPoint). We only use activities and stories that are relevant to the hospitality industry and ensure that everyone is included during the session. We also concentrate on areas that are most important to you, for example handling complaints or upselling for example. If you have a few areas to concentrate on we can design a customer service training program to cover exactly what you need and for any 'difficult' team members we offer one to one/team coaching as well - whatever you need, we can help - contact one of the team for a chat
A Wealth of Training Experience
We have successfully delivered training courses (including the customer service training course) to a diverse range of organisations in the UK, Europe and the USA, these industry sectors include:
Such a great group in Blackpool - the 12 month Leadership Program went down very well.
Training Reviews for Some of our Customer Service Training Course
Trust Pilot Score - 4.5/5
Adrian provided an excellent course which enhanced the attitude and skills of our staff. We highly recommend this course for all education organisations, student unions and schools seeking to improve their service levels - Leeds Trinity University - Customer Service Skills Course
Trust Pilot Score 5/5
One of the best customer service training providers, thanks to Adrian, our airline staff now have the knowledge and skills to confidently deliver a professional service to passengers. Furthermore, this course also provided our staff with excellent course notes - Humberside Airport - Customer Service Skills Course
Trust Pilot Score 4.5/5
This one day customer complaints training course provided our hotel staff with practical complaint handling techniques to handle angry and aggressive customers in a professional manner. As a respected hotel in London and the UK, our staff now have a clear customer complaints process which we can utilise. 10/10 - Danubius Hotel in London - Complaints Handling Skills
"Booked a Customer Service course and received excellent service from start to finish. The initial booking and organising our requirements for the course were very smooth and all communication was excellent.
Our in person training course is usually from 10:00 - 15:00 (depending on your requirements). We also offer shorter sessions of 3 hours which we can deliver in person or virtually via our Zoom account. Recently one client booked the 3 hour customer service session and the 3 hour up sales session which made it a full day and went really well.
We also offer 90 minute bitesize sessions of specific issues that you need to resolve - handling complaints, for example, embedding or re-embedding your policies and procedures.
The providing 5 star customer service training course is built around your BRAND values - What makes you Brilliant, Remarkable, Amazing, Noticeable or Different. We concentrate on the customer and their expectations, either as a returning customer or as a regular customer. We have a look at the customer journey (literally) and working on the WOW. Communication skills forms part of the session as does dealing with a complaint and the power of listening. Your team will love it.
'There is no way the quality of customer service can exceed the quality of the people who provide it'
Thanks for visiting our providing 5 Star customer service in hospitality training course page here's a link to our homepage. There are some great book we recommend that was written by a friend of ours, it's called WOW that's what I call great service - here's a link
Customer Service Training Course - 5 Star hospitality customer service - Sales and Upselling skills - Customer service and telephone skills - Communication for better service - Front desk and reception skills - Customer service skills for doctors’ surgeries - Service skills for call centre staff - Critical thinking and problem solving in customer service - Handling difficult customers - Complaint handling - Customer service training program
In person or providing 5 star customer service, one day customer service training course, customer complaints training course, customer service training for pubs bars restaurants and hotels
Providing 5 star Customer Service in Hospitality Training Course