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We are a training course provider with a global reach. The Leadership and management programs we write are changing the culture in some of the largest companies around and our trainers and authors are all specialists in their field and experienced business leaders and managers.
Thanking the team is such an important and positive leadership quality it doesn’t take long and motivates the team.
I was the first on the scene and quickly assessed the situation. He was on his back, unconscious and unable to breath because his airway was blocked. Almost immediately a chap and his wife came to help. The lady promptly called 999 and the chap and now a team member from the restaurant helped me roll the casualty on his side to clear the airway.
Within minutes, as lifesaving oxygen was passing through his veins and arteries, he started to answer a couple of question and come too more. We then, after checking for further injuries, allowed him to sit and then stand and move into the warmth of the restaurant lobby. The team member also went to find his wife.
The ambulance came very quickly and I advised him to seek medical attention because delayed concussion is a killer.
So that was me done and I re-joined my wife, brother and sister in law. Job done; I’d saved his life; he would have died. As my adrenaline level and more Bas Almanac went down, I realised that I never said thank-you to the couple and the team member that helped me.
I was caught up in the moment, the training took over and I sprang into action. Like the casualty after an incident I just wanted everything to revert back to how it was which is why I re-joined my party and left the professionals to their job. I was gutted and a little embarrassed. I could have done it without them but that’s not the point, they helped out and deserved recognition. Like a team member – they went the extra mile, big time.
As it happened, they were on the next table, so I leant over and thanked them for their help and told them they were very brave. They appreciated the gesture (you could tell) and told us that the chap had just popped the question – they just (literally just) got engaged.
Thanking the team members is so important. A top tip from our Action Focused Leadership and Management Program is to put 6 coins in your left trouser pocket (if you wear them) in the morning and then every time you thank or praise a team member you move 1 coin to the right pocket, as a reminder. Cricket umpires do this to remind them how many balls have been bowled during an over. You can then go a little further and do the same at home, move the 6 coins from the right to the left - ready for thanking the team the next day.
Thanks for visiting our thanking the team blog page here's a link to our homepage. There is a great book we recommend during our management and leadership program which is the one minute manager and here's a link for further information.
Please contact us to discuss any training requirements you have, we either deliver for you or sell you the course for your team to deliver themselves