How to Respond to positive and negative reviews on social media

How do you respond to a negative review? Why reply to a good review? This document will show you how to respond to reviews online, both good and bad, and earn more business in the process.

It includes a simple four-step process to answer "How do I respond to reviews?" By following these steps, you too will be able to take charge of those first six reviews that a whopping 73% of consumers form their opinion on, and earn more business in the process.

Regardless of where the review is - Google, Yelp, Facebook, Bing, Foursquare, Amazon or a top directory - you can capitalise on a good review, and minimise the damage of a bad review. Let’s see how!

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The training materials we produce and the management, leadership, coaching and HR books we write can be found all over the UK, mainland Europe, the USA, South Africa and Australia. We're excited to see where's next?

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