90 Minute effective communication skills Training session

First class communication skills play a vital role in imparting information, to ensure that colleagues and customers understand important messages. It enables us to build good relationships with those same colleagues and customers and promote a high performance culture. 

We have designed our own communication model, which we refer to in the training, which is more relevant to today's working environment

The key aim of this 90 minute effective communication session is to explain the importance that good communication skills play in managing relationships and information within organisations, teams, and individuals.

This makes an excellent prequel to our 90 minute Improving communication with DISC session

The key content of this 90 minute effective communication skills training session:

  • The benefits of effective communication
  • Know who our audience are

  • Identify what type of information they need
  • Our effective communication model- Exclusive to our training sessions
  • Active listening skills
  • An introduction to email etiquette


By the end of this 90 minute effective communication skills training session your learners will be able to:

  • Identify the need to communicate effectively within organisations and the benefits this brings
  • State the importance of feedback within communication
  • Explain our communication model and how messages can become distorted
  • Demonstrate good listening and questioning techniques

Timings and Other Information

  • The sessions are 90 minutes long with an optional 30 minutes additional Q and A with the tutor at the end for those that want to hang around
  • The session is for up to 12 learners (which is why we don't charge per person, prices include the session, an experience tutor and materials)
  • We are flexible on the times but recommend the following (GMT): 08:00, 11:00 and 14:00
  • We recommend a monthly follow up and coaching session (on-line), with the same tutor, one month after the session to ensure action and accountability for the tasks the learners set themselves
  • If it suits your needs better you could always organise 3 different sessions per day for your team to choose the best time for them and we'll co-ordinate the rest
  • If relevant, all pre-course activities will be forwarded to the session organiser to be distributed to the leaners a week before before the session to allow to for completion
  • All the handouts will be forwarded to the session organiser to be distributed to the leaners after the session